How do I know if Cashback is tracked?

To ensure that cashback is tracked, you will need to follow the T&Cs of each store you purchase from. Following the T&Cs is important as it allows ShopBack and our partner stores to track cashback properly.

T&Cs of any store can be easily found at:
1. Homepage when you click any store. T&Cs are stated in the "Few things to note" popup (Cashback tiers are for illustration purposes only).

2. Store page when you click "View Terms and Conditions" button located in the left right side of the store page.

Here are some useful links:

  1. Lazada T&Cs
  2. Groupon T&Cs
  3. ZALORA T&Cs
  4. Taobao T&Cs
  5. Qoo10 T&Cs

If you have followed the T&Cs, do not worry as your cashback will be in your account soon. Usually, cashback takes up to 48 hours to process. An email will be sent to notify your successful cashback. Alternatively, you can log in to your ShopBack account and check.


Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk