Are there any software or settings that can keep me from earning cashback?

If you have disabled cookies on your browser, ShopBack will be unable to track your order and give you your cashback. Do ensure that cookies are enabled under your browser settings. Here’s how:

  1. Google Chrome
    Click on the menu icon and select “Settings”. Near the bottom of the page, click “Show advanced settings” and locate the “Privacy” section. Click on “Content settings” and select the “Allow local data to be set (recommended)” option under “Cookies”. Click the “Done” button to register this change.
    For more details, see here.
  2. Internet Explorer
    Click on the tools icon and then “Internet Options”. Select the “Privacy” tab. Under the “Select a setting for the Internet zone” section, drag the slider all the way to the bottom to  “Accept All Cookies”. Click the “OK” button to register this change.
    For more details, see here.
  3. Mozilla Firefox
    Click the menu icon and choose “Options”. Select the “Privacy” tab and then “Cookies”. Under the “History” section, select the drop-down menu for “Firefox will” and choose “Use custom settings for history”. Select the “Accept cookies from sites” option and ensure the “Accept third-party cookies” section is set to “Always” while the “Keep until” section is set to “they expire”. Click the “OK” button to register this change.
    For more details, see here.
  4. Safari
    Click on the Safari menu and choose “Preferences”.Select the “Security” tab. Under the “Block cookies” section, choose “Never”.
    For more details, see here.

The use of a browser that does not allow the creation of cookies may hinder you from earning cashback. ShopBack highly recommends the use of Internet Explorer, Mozilla Firefox, Google Chrome or Safari. Due to the number of third party browsers available, we cannot verify that any other than the ones mentioned will work properly with ShopBack.

Your browser may sometimes be “confused”, resulting in errors that may prevent you from earning cashback. Clear the cache to ensure cashback tracking (it takes less than a minute)! See here for more information.

Security software such as Kaspersky or other protection software can block the tracking cookies ShopBack uses to earn cashback for your order. If you are using this type of software, you will need to ensure that it is set up to allow cookies from ShopBack and our Merchant Partner. Similarly, if you’re using a firewall such as Zone Alarm, Norton Internet Security or a similar firewall, you will need to keep the “Ad Blocking” turned off.

Some toolbars can redirect the commission ShopBack earns to another affiliate. If you have any toolbars installed, you may need to check and see if they are linked to any other shopping rewards or coupon sites.

If you are using ad blockers such as Adblock or uBlock, you might also experience issues receiving cashback. See here for more information.

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