Are there any software or settings that can keep me from earning cashback?

If you have disabled cookies on your browser, ShopBack will be unable to track your order and award you Cashback. Do ensure that cookies are enabled under your browser settings.

To enable cookies:

Google Chrome

Click on the menu icon and select “Settings”. Near the bottom of the page, click “Show advanced settings” and locate the “Privacy” section. Click on “Content settings” and select the “Allow local data to be set (recommended)” option under “Cookies”. Click the “Done” button to register this change.

For more details, see here.

Internet Explorer

Click on the tools icon and then “Internet Options”. Select the “Privacy” tab. Under the “Select a setting for the Internet zone” section, drag the slider all the way to the bottom to “Accept All Cookies”. Click the “OK” button to register this change.

For more details, see here.

Mozilla Firefox

Click the menu icon and choose “Options”. Select the “Privacy” tab and then “Cookies”. Under the “History” section, select the drop-down menu for “Firefox will” and choose “Use custom settings for history”. Select the “Accept cookies from sites” option and ensure the “Accept third-party cookies” section is set to “Always” while the “Keep until” section is set to “they expire”. Click the “OK” button to register this change.

For more details, see here.


Click on the Safari menu and choose “Preferences”.Select the “Security” tab. Under the “Block cookies” section, choose “Never”.

For more details, see here.

The use of a browser that does not allow the creation of cookies may hinder you from earning Cashback. ShopBack highly recommends the use of Internet Explorer, Mozilla Firefox, Google Chrome or Safari for Cashback tracking. Due to the large number of third party browsers available, we cannot verify / guarantee that browsers other than the ones aforementioned will be compatible with ShopBack.

Your browser may sometimes be “confused”, resulting in errors that may prevent you from earning Cashback. Clear the cache to ensure more accurate Cashback tracking (it takes less than a minute)! See here for more information.

Security software such as Kaspersky or other protection software can block the tracking cookies ShopBack uses to track the Cashback for your order. If you are using this type of software, you will need to ensure that it is set to allow cookies from ShopBack and our partner stores. Similarly, if you’re using a firewall such as Zone Alarm, Norton Internet Security or a similar, you will need to turn off the “Ad Blocking” function.

Some toolbars redirect the commission that ShopBack earns to another affiliate channel. If you have any toolbars installed, you may need to check and see if they are linked to any other shopping rewards or coupon sites.

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