Why did I get the “wrong” amount of Cashback?

Your Cashback is calculated based on the following factors:

  • For certain stores, the percentage and/or amount of Cashback awarded is not fixed and is calculated based on different tiers (e.g. different categories of products and new/existing customers).

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  • Check the Cashback tiers for every store on each store page to know the amount of Cashback you will be awarded before ordering.

Note that:

  • For Taobao, subsequent items added to your cart that have not been searched through the ShopBack Taobao search bar will not be awarded Cashback.
  • For Qoo10, items added to your cart before clicking through from ShopBack will not be awarded Cashback.
  • For Lazada, a click through must be made for each subsequent order. Subsequent orders with no click through from ShopBack will not be awarded Cashback. 
  • The ShopBack Cashback Buddy Extension may take up to 30 minutes to be updated with the adjusted Cashback amounts. When in doubt, please refer to the website store pages for the real-time Cashback amount awarded.
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