Knowledge Base Test

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• Thông báo của ShopBack Minigame không như thiết lập
• Tài khoản chưa được xác minh Minigame
• Tôi cần làm gì khi gặp vấn đề khi đăng ký tài khoản Minigame?
• Thể lệ tham gia Minigame trên fanpage ShopBack - Test
• 7.7 Mega Sale Minigame

GET STARTED ON SHOPBACK

What is Shopback?

• What is Cashback?
• Is ShopBack legal and safe?
• How does ShopBack earn money?

Create a ShopBack Account

• How do I create a ShopBack account?

CASHBACK

Get Cashback

• Can you track my Cashback if I forget to click through from ShopBack?
• How do I earn Cashback from ShopBack?
• How do I know if Cashback is tracked?

Cashback Status

• Does cashback expire?
• What do the Cashback statuses mean in my ShopBack account?
• When will my Cashback change from “Pending” to “Confirmed”?
• Why my cashback has passed the pending period but has not turned “Confirmed”?

Cash Out

• How do I request for a payout into my bank account?
• Why haven’t I received my payout yet?

Missing Cashback/ Wrong Cashback

• What can I do if Cashback is not in my account?
• Why did I get the “wrong” amount of Cashback?

PARTNER STORES' T&Cs

Common Partner Stores' T&Cs

• What are common Partner Stores’ Terms & Conditions?
• I used a Coupon Code that is not found on ShopBack. Will I get Cashback?
• If I return, exchange or cancel my order(s), will I get Cashback?

Individual Partner Stores' T&Cs

• Where can I find partner stores' T&Cs in ShopBack?

SHOPBACK CASHBACK BUDDY EXTENSION

Install ShopBack Cashback Buddy Extension

• What is ShopBack Cashback Buddy Extension?
• Is ShopBack Cashback Buddy Extension available for all browsers?
• How do I install ShopBack Cashback Buddy Extension?
• ShopBack Cashback Buddy Extension is safe?

Get Cashback via ShopBack Cashback Buddy Extension

• How do I earn Cashback through the ShopBack Cashback Buddy Extension?
• Will I earn the same amount of Cashback via ShopBack Cashback Buddy?
• How do I know if I have successfully earned my Cashback through the ShopBack Cashback Buddy Extension?
• I used a shared computer. How do I ensure my Cashback credited into my account and not others?
• I’ve made multiple orders for the same store while the icon was green. Why did I only get Cashback for one order?

REFER-A-FRIEND PROGRAM

How refer-a-friend program works

• What is the Refer-A-Friend program?
• How do I invite my friends?
• Will my friend receive unwanted emails from ShopBack?

BONUS QUERIES

Bonus Credit Date

• When will my bonus be credited to my account?

Cash Out Bonus

• When can I redeem my bonus? (When can I withdraw my bonus?)

MANAGE YOUR ACCOUNT

Login, Password & Account Verification

• What if I can't log in?
• What if I forget my password?
• How do I verify my account?

Account Information

• How do I change my phone number?
• Can I merge my accounts?
• What information will be accessible on my ShopBack account?
• How do I change my e-mail?

Partner's Points

• I’m tied to a partner account. How do I update my card information?

Email Subscription

• Will ShopBack send me any newsletters?
• How can I unsubscribe from ShopBack newsletters?
• I unsubscribed but I would like to receive ShopBack newsletters again

TECHNICAL QUERIES

Supporting Browsers

• What browsers are supported by ShopBack?

Enable Cookies

• Are there any software or settings that can keep me from earning cashback?

Clear Cache

• How do I clear the cache on my browser to ensure cashback tracking?

Adblock / uBlock Softwares

• Can I have adBlock/uBlock installed and still earn Cashback?

Link Errors

• What if store partner links are not working?

PRIVACY AND SECURITY

PRIVACY AND SECURITY

• ShopBack Personal Data Protection Policy - Singapore
• ShopBack Personal Data Protection Policy – Malaysia

TERMS & CONDITIONS

Terms & Conditions

• Terms of Use